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Article
1
Daniel
Identity
tourist
Equipment:
Hello! The other day I bought an excellent brand new dsdac delux. The sound is amazing, but when I put my ear to the body, I hear the sound of a transformer. It's not strong. Some days it is stronger, some days it is weaker. Is this normal for this device? Will it hurt the device or not? The house and electrical outlet are grounded! And I also wanted to ask, what is the best level to set the DAC volume level to? -10db? -5db or 0? Thank you!
...
From:
俄罗斯
2024-09-29 03:24:21
Email address:
danielgregori@mail.ru
Mobile phone:
Telephone:
Address:
Hello! The other day I bought an excellent brand new dsdac delux. The sound is amazing, but when I put my ear to the body, I hear the sound of a transformer. It's not strong. Some days it is stronger, some days it is weaker. Is this normal for this device? Will it hurt the device or not? The house and electrical outlet are grounded! And I also wanted to ask, what is the best level to set the DAC volume level to? -10db? -5db or 0? Thank you!
...
Manager:
Contents of reply:
hello, Transformer hum is caused by the power supply. If there is a DC component in the power supply it can cause transformer hum. It is sometimes loud and sometimes small and sometimes disappears. This is very common phenomenon. Cengrand's transformer design adopts a low voltage regulation scheme, which can bring better performance and sound quality, but it is sensitive to AC power. It is very different from transformers with high voltage regulation rates. In recent years, we have encountered some feedback from users about transformer humming, and the problem has been resolved. We can also replace the transformer with a high voltage regulation rate, which is cheaper. But in order to ensure sound quality, we did not operate in this way. We have increased the cost of after-sales service for this, but the sound quality of our products has always been guaranteed. Additionally, you can add a DC eliminator. We also have such product for sale. This is an effective way to solve the problem.
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Time of reply:
2024-09-29 06:25:38
Contents of reply:
hello, Transformer hum is caused by the power supply. If there is a DC component in the power supply it can cause transformer hum. It is sometimes loud and sometimes small and sometimes disappears. This is very common phenomenon. Cengrand's transformer design adopts a low voltage regulation scheme, which can bring better performance and sound quality, but it is sensitive to AC power. It is very different from transformers with high voltage regulation rates. In recent years, we have encountered some feedback from users about transformer humming, and the problem has been resolved. We can also replace the transformer with a high voltage regulation rate, which is cheaper. But in order to ensure sound quality, we did not operate in this way. We have increased the cost of after-sales service for this, but the sound quality of our products has always been guaranteed. Additionally, you can add a DC eliminator. We also have such product for sale. This is an effective way to solve the problem.
...
Time of reply:
2024-09-29 06:25:38
Manager:
1
Dmitry
Identity
tourist
Equipment:
Hello. Could you pls advise the dimensions of Blu-ray player 5i-1880 and price?
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From:
俄罗斯
2024-09-28 23:47:07
Email address:
d.zaitcev@gmail.com
Mobile phone:
Telephone:
Address:
Hello. Could you pls advise the dimensions of Blu-ray player 5i-1880 and price?
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Manager:
Contents of reply:
hello, 5i-1880 has been out of production for nine years.
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Time of reply:
2024-09-29 06:22:01
Contents of reply:
hello, 5i-1880 has been out of production for nine years.
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Time of reply:
2024-09-29 06:22:01
Manager:
1
Anthony Macdonald
Identity
tourist
Equipment:
I am interested in purchasing a CenGrand DAC standard 1.0. I live in Qatar. Can I purchase from you directly? And how much will it be ? Thanks.
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From:
卡塔尔
2024-09-27 01:27:48
Email address:
amacdonald@unicef.org
Mobile phone:
00974 3054 1438
Telephone:
Address:
I am interested in purchasing a CenGrand DAC standard 1.0. I live in Qatar. Can I purchase from you directly? And how much will it be ? Thanks.
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Manager:
Contents of reply:
hello, DSDAC 1.0 Standard Model has been discontinued. Deluxe and Super Clock Model are available.
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Time of reply:
2024-09-29 06:19:23
Contents of reply:
hello, DSDAC 1.0 Standard Model has been discontinued. Deluxe and Super Clock Model are available.
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Time of reply:
2024-09-29 06:19:23
Manager:
1
Andrea
Identity
tourist
Equipment:
Hello, I'm going to buy a ex-demo De Luxe model. I would like to know if It would be possible to install the Pow extension card with I2S and BNC inputs. In particular, if possible to buy It (from you or as you prefer) and install It here (with a good technician). I would really love to use I2S, for now,then I really evaluate the two new streamers. Thanks you and kind regards, Andrea
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From:
意大利
2024-09-14 06:40:29
Email address:
andyxx2@gmail.com
Mobile phone:
Telephone:
Address:
Hello, I'm going to buy a ex-demo De Luxe model. I would like to know if It would be possible to install the Pow extension card with I2S and BNC inputs. In particular, if possible to buy It (from you or as you prefer) and install It here (with a good technician). I would really love to use I2S, for now,then I really evaluate the two new streamers. Thanks you and kind regards, Andrea
...
Manager:
Contents of reply:
hello, you can purchase a DSDAC Deluxe model which with the POW interface. there is a I2S input port in POW. Pls email me for more details, thank you.
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Time of reply:
2024-09-16 04:46:45
Contents of reply:
hello, you can purchase a DSDAC Deluxe model which with the POW interface. there is a I2S input port in POW. Pls email me for more details, thank you.
...
Time of reply:
2024-09-16 04:46:45
Manager:
1
John
Identity
tourist
Equipment:
Hello, I have a technical question regarding the 9i-906 "Silver Fox" Headphone Amplifier. What type of plastic is used in the internal wirings, is it PVC, PE, PTFE or something else? Thank you!
...
From:
芬兰
2024-09-11 15:30:09
Email address:
nuck@luukku.com
Mobile phone:
Telephone:
Address:
Hello, I have a technical question regarding the 9i-906 "Silver Fox" Headphone Amplifier. What type of plastic is used in the internal wirings, is it PVC, PE, PTFE or something else? Thank you!
...
Manager:
Contents of reply:
hello,we use Kimber Cable's product as internal wire. type is 8VS or PSB series.
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Time of reply:
2024-09-16 04:42:25
Contents of reply:
hello,we use Kimber Cable's product as internal wire. type is 8VS or PSB series.
...
Time of reply:
2024-09-16 04:42:25
Manager:
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